Privacy Policy

Cliniec ("Cliniec", "we", "us", or "our") operates a centralized digital healthcare platform that connects patients with doctors, pharmacies, laboratories, and emergency services. We are committed to protecting the privacy and security of every person who uses our website, mobile application, and related services (collectively, the "Services").

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you interact with the Cliniec mobile app, this website at cliniechealth.com, or any service offered under the Cliniec brand.

This policy applies to information we collect through:

• The Cliniec mobile application on iOS and Android, including development and preview builds.
• Our website and any sub-domains operated by Cliniec.
• Telemedicine consultations, in-app chat, our AI chatbot, and clinical note features.
• Pharmacy ordering and prescription management (PharmaCare/Smart Pharmacy).
• Laboratory test booking, results delivery, and radiography workflows.
• Ambulance and emergency response request features.
• Pill reminders, calendar reminders, and push notifications.
• Customer support, marketing, and administrative communications.

We collect information you provide directly, information generated as you use the Services, and information from third parties where permitted by law.

a. Information You Provide

• Account & profile: name, date of birth, sex/gender, phone number, email, password, profile photo, address, and emergency contact details.
• Identity & verification: for licensed professionals (doctors, pharmacists, lab technicians) we may collect government ID, professional licenses, and practice information.
• Health profile: medical history, allergies, current medications, vitals, lifestyle information, and other clinical details you choose to share.
• Appointments & consultations: symptoms, complaints, consultation notes, prescriptions, diagnoses, and any messages exchanged with care providers.
• Pharmacy & lab orders: prescriptions uploaded, products ordered, test panels selected, delivery addresses, and results.
• Payments: billing details processed through our payment partners. Cliniec does not store full card numbers on its own servers.
• User-generated content: photos uploaded via the camera or photo library (e.g. prescription images, profile pictures, product images for pharmacies), chatbot/chat messages, and clinical notes you create.
• Support requests: information you provide when you contact us.

b. Information Collected Automatically

• Device & technical data: device model, OS version, app version, language, timezone, IP address, crash logs, and diagnostic data.
• Usage data: features used, screens viewed, referrals, in-app actions, and timestamps.
• Push tokens: Expo and Firebase Cloud Messaging tokens used to deliver notifications and reminders.
• Cookies & similar technologies (website only): for essential site functionality and analytics.

c. Information From Third Parties

• Authentication providers if you sign in via a federated login.
• Payment processors confirming the status of a transaction.
• Healthcare partners (pharmacies, labs, hospitals) who fulfill the services you request.

We use your information to:

• Create and maintain your account and verify your identity.
• Match you with the right doctor, pharmacy, laboratory, or emergency service.
• Facilitate telemedicine consultations, chat, and AI-assisted triage through our chatbot.
• Process and deliver prescriptions, lab results, and pharmacy orders.
• Send appointment reminders, pill reminders, order updates, and important service notifications.
• Improve, troubleshoot, and secure the Services, including crash and performance monitoring.
• Comply with legal, regulatory, tax, and clinical record-keeping obligations.
• Detect and prevent fraud, abuse, and unauthorized access.
• With your consent, send marketing communications about Cliniec products you may find useful. You can opt out at any time.

We do not sell your personal information, and we do not use your health information for advertising.

Health information you submit, generate, or that is created about you on Cliniec (including consultation transcripts, prescriptions, clinical notes, lab results, vitals, and imaging) is treated as sensitive personal data.

• Access is restricted to you, the licensed professionals you engage with on the platform, and authorized Cliniec personnel who require access to operate or support the Services.
• Clinical notes created by providers form part of your medical record and may be retained as required by applicable healthcare laws and professional standards.
• AI features (such as the in-app chatbot) are designed to assist, not replace, qualified medical advice. Inputs you provide may be processed by trusted AI sub-processors under contractual confidentiality and data-protection obligations.

Where applicable data-protection laws (such as the Nigeria Data Protection Act, 2023 and the GDPR for users in the EEA) apply, we rely on the following legal bases:

• Consent — for marketing communications, optional features, and processing of sensitive health data.
• Performance of a contract — to provide the Services you request.
• Legal obligation — to comply with healthcare, tax, and other regulatory requirements.
• Vital interests — in emergencies where processing is necessary to protect your life or that of another person.
• Legitimate interests — to secure, improve, and maintain the Services, where these interests are not overridden by your rights.

We share information only as described below:

• With healthcare providers you choose to consult, including doctors, pharmacies, labs, ambulance operators, and partner hospitals — limited to the information needed to deliver care.
• With service providers who help us run Cliniec (cloud hosting, push notifications, analytics, crash reporting, payments, communications) under contractual confidentiality and security obligations.
• For legal reasons when required by law, court order, or to protect the rights, property, or safety of Cliniec, our users, or the public.
• In a business transaction such as a merger, acquisition, or asset sale, with appropriate safeguards.
• With your consent for any other purpose disclosed at the point of collection.

Cliniec uses carefully selected third-party services to deliver the Services. These may include, without limitation:

• Expo & Expo Application Services — app delivery, over-the-air updates, and push notifications.
• Google Firebase — authentication, messaging, and related backend services.
• Cloud hosting providers — for storage of application data.
• Payment processors — for processing payments for consultations, pharmacy orders, and lab services.
• Communication providers — for SMS, email, and video consultation infrastructure.
• AI providers — to power the in-app chatbot and clinical assistance features.

Each provider is contractually bound to handle your data only on our instructions and to apply appropriate security measures.

We retain your information for as long as necessary to provide the Services and to satisfy legal, regulatory, tax, accounting, and clinical record-keeping requirements. Medical records may be retained for the period required by applicable healthcare laws even after you delete your account. Where information is no longer required, we will delete or anonymize it.

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), encryption at rest where appropriate, access controls, secure credential storage on device (using platform secure storage), and continuous monitoring. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated personal information, subject to legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where processing is based on consent.
• Receive a copy of your data in a portable format.
• Lodge a complaint with your local data-protection authority (in Nigeria, the Nigeria Data Protection Commission).

To exercise any of these rights, contact us at support@cliniechealth.com. You can also submit a deletion request through our account deletion form.

The Cliniec mobile app may request the following device permissions. You can grant or revoke them at any time in your device settings.

• Notifications — to deliver appointment, pill, order, and care alerts.
• Calendar — to schedule pill reminders and appointments on your device calendar.
• Camera — to take photos of prescriptions, documents, profile pictures, or pharmacy product images.
• Photos / Media library — to upload images you select.
• Secure storage — to securely store authentication tokens and sensitive credentials on your device.

We send push notifications to keep you informed about consultations, pharmacy orders, lab results, pill reminders, and important account or service updates. You can disable push notifications at any time in your device settings or within the app. Disabling notifications may affect the functionality of certain features such as pill reminders.

Cliniec is not directed at children under the age of 13 (or the equivalent minimum age in your jurisdiction). Children may receive care through Cliniec only via an account managed by a parent or legal guardian, who is responsible for the information provided. If we learn we have collected personal information from a child without proper consent, we will delete it.

Cliniec is operated from Nigeria, and your information may be processed and stored in countries where our service providers operate. Where personal data is transferred outside your country of residence, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to ensure your data continues to receive an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the app, by email, or by other reasonable means and update the "Last updated" date above.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us: